The Anguilla Community College

7 Dec, 2009 Sunset Homes Anguilla Education

The Anguilla Community College
INVITES APPLICATIONS FOR THE FOLLOWING PROFESSIONAL PART-TIME COURSES COMMENCING 25 JANUARY TO 14 MAY 2010

Course Brief Outline of Course Target Group
Time

Hotel Reception and Sales Procedures This course is designed to provide the participants with theory and practice relative for proficiency in the Front Office. Front Office and Sales Staff Mondays
5:00 – 8:00 PM
Basic Housekeeping Procedures This course is designed to provide the participants with theory and practice relative for proficiency in the Housekeeping Department. Room Attendants
Aspiring Room Attendants
Housemen Tuesdays
5:00 – 8:00 PM
Accommodations Management This course introduces the learner to the techniques of professional accommodation administration. Participants will become acquainted with management issues of the rooms division, revenue management, security operations, maintenance/engineering and distribution channels. Senior Housekeeping and Front Office Staff
Departmental Heads
Tuesdays
5:00 – 8:00 PM
Quality Customer Care This introductory course is designed to sensitize participants to the crucial role that quality customer service plays in the success of organizations. The importance of delivering quality customer service consistently will be emphasized. Strategies and techniques designed to maintain and exceed customer expectations and thereby enhance customer value and build customer loyalty will be examined. The role of the service provider and the importance of attitude and professionalism will also be explored. All Industry Staff Wednesdays
5:00 – 8:00 PM
Basic Trade Cookery
(Food Preparation I) An introductory course to familiarize the participants with the theory and practice of kitchen operations. The student will gain knowledge of kitchen terminology, equipment use and the basic techniques of food preparation Junior Cooks
Aspiring Cooks Wednesdays
5:00 – 8:00 PM
Supervisory Management To present to all participants involved in the discipline, a general understanding of the principles and procedures that should be pursued in an effort to carry out the supervisory function effectively. Middle Management personnel Thursdays
5:00 – 8:00 PM
Human Relations This course is designed to provide participants with a basic understanding of human behaviour as it may affect him/her in the workplace
All Industry Staff Thursdays
5:00 – 8:00 PM
Fee: EC$537.64/US$200.00